Billing Information
ItemGrid is free to install. There are no charges applied through Shopify. All subscription billing is managed directly by Bowman Ventures LLC through Stripe, a secure third-party payment processor. You manage your plan and payment method on the ItemGrid platform itself.
Plans & Pricing
Free
$0 /month
Perfect for getting started
- 1 location
- 1 user account
- Unlimited items
- QR code generation
- Basic reports & CSV export
- Shopify product sync
Pro
$20 /user/month
For growing teams
- Unlimited locations
- Unlimited team members
- Unlimited items
- QR scanning & barcode lookup
- Transfers & full move history
- Tasks & workflow management
- Advanced reports & analytics
- Bulk operations & CSV import
- API tokens & webhooks
- Role-based access control
How Billing Works
- No Shopify charges: ItemGrid does not use the Shopify Billing API. You will not see ItemGrid charges on your Shopify invoice.
- Billed by Stripe: Pro plan subscriptions are billed monthly by Bowman Ventures LLC via Stripe. You will receive a Stripe receipt to your account email each billing cycle.
- Per-user pricing: The Pro plan is billed based on the number of active users in your organization. Adding team members increases your monthly charge; removing them reduces future charges.
- Cancel anytime: You can cancel your Pro subscription at any time from within the Billing section of ItemGrid. Cancellation takes effect at the end of the current billing period — no penalties or fees.
- Payment methods: Stripe accepts all major credit and debit cards. You can update your payment method at any time through the ItemGrid Billing Portal.
- Refunds: We do not offer prorated refunds for partial months. If you have a billing issue, contact us at billing@itemgrid.com.
How to Subscribe to Pro
- Create a free ItemGrid account at itemgrid.com/register or sign in at itemgrid.com/login.
- From your dashboard, go to Billing in the left sidebar (visible to Organization Owners only).
- Click Upgrade to Pro and enter your payment details via Stripe's secure checkout.
- Once payment is confirmed, your organization is immediately upgraded and your team can access all Pro features.
Managing Your Subscription
Organization Owners can manage their subscription — including updating payment methods, viewing invoices, and canceling — through the Billing Portal in ItemGrid settings. The Billing Portal is powered by Stripe and opens in a secure Stripe-hosted page.
Questions?
If you have questions about billing before signing up, or need help with an existing subscription, please reach out:
- Email: billing@itemgrid.com
- Support: support@itemgrid.com
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